Privacy Policy

When you visit our site or place an order, we may collect:

• Order & account details you provide at checkout: name, shipping and billing address, email, phone number, and order contents.
• Payment information processed by our payment providers (we do not store full card numbers on our servers).
• Messages you send us through the contact form, reviews, or email.
• Automatically collected data such as IP address, device and browser type, pages viewed, and referring site, collected through cookies and similar technologies.

• Process, fulfill, and ship your orders and handle returns or refunds.
• Respond to questions, support requests, and reviews.
• Send order confirmations, shipping updates, and — if you opt in — marketing emails and promotions.
• Improve our website, products, and customer experience.
• Detect, prevent, and address fraud, abuse, and technical issues.
• Comply with our legal obligations.

We share information only with providers that help us run the store, under their own privacy terms:

• Shopify — powers our storefront, checkout, and order management.
• Payment processors connected to our checkout to process payments securely.
• Shipping carriers to deliver your order.
• Email & marketing tools (such as Mailchimp) to send order and marketing emails you've opted in to.
• Analytics providers to understand how the site is used.

We do not sell your personal information.

We use cookies and similar technologies to keep your cart working, remember your preferences, and measure site usage. You can control cookies through your browser settings. Blocking some cookies may affect how the site works (for example, the cart).

If you join The Best Dog Club or subscribe to our list, we'll send occasional emails about new products, sales, and giveaways. Every marketing email includes an unsubscribe link, and you can opt out at any time.

We keep order and customer information for as long as needed to provide our services, honor guarantees and returns, and meet tax, accounting, and legal requirements. When it's no longer needed, we delete or anonymize it.

Depending on where you live, you may have the right to:

• Request a copy of the personal information we hold about you.
• Ask us to correct or delete your personal information.
• Opt out of marketing emails at any time.
• Object to or restrict certain uses of your information.

To make a request, please reach out through our contact page. We may need to verify your identity before responding.

Our site is intended for adults. We do not knowingly collect personal information from children. If you believe a child has provided us with information, please contact us and we'll delete it.

We may update this policy from time to time. When we do, we'll change the "Last updated" date at the top of this page. Significant changes may also be communicated by email or a notice on the site.

Questions about this policy or how we handle your information? Please reach out via our contact form and we'll be happy to help.